Privacy Policy for Sapana Tours & Travels
At Sapana Tours & Travels, we take the privacy of our customers seriously and are committed to protecting your personal information. This policy outlines how we collect, use, and safeguard your data when you interact with our website or services. By using our website, you consent to the collection and use of your information as described below.
Information Collection and Use
- We collect personal information when you:
- Inquire about our travel services.
- Make a booking with us.
- Subscribe to our newsletters or promotional offers.
The information we collect may include your name, contact details (email, phone number, address), payment details, travel preferences, and other booking-related data. We store this information securely on our systems.
How We Use Your Information
- We use your personal information to:
- Process and confirm your travel bookings
- Provide customer support and respond to inquiries.
- Send travel itineraries and booking confirmations.
- Improve our website, services, and customer experience.
- Conduct marketing and promotional activities (if you opt-in).
If you are booking on behalf of someone else, you must obtain their consent before providing their personal information.
Protection of Personal Information
- We do not store, sell, share, rent or lease any credit/debit card details or personally identifiable information to third parties.
- We ensure that any third-party services involved in bookings (such as hotels, airlines, or transport providers) adhere to strict data protection policies.
- We use encryption, secure servers and firewalls to safeguard your data from unauthorized access.
Sharing of Information
- We may share your personal data with:
- Our trusted service providers (e.g., airlines, hotels, car rental services) to facilitate your bookings.
- Government authorities (customs, immigration) to comply with legal and regulatory requirements.
- Third-party payment processors for secure credit/debit card transactions.
- Our employees and authorized agents who assist in service delivery.
We do not disclose your personal data unless legally required to do so.
Website Updates & Policy Changes
The Privacy Policy and Terms & Conditions may be updated periodically to comply with legal and business requirements. Customers are encouraged to check this section frequently to stay informed about any changes. Any modifications will take effect on the date they are posted.
Opt-Out & Marketing Preferences
- If you do not wish to receive marketing emails or newsletters, you can opt out by:
- Clicking the unsubscribe link in our emails.
- Contact us directly to update your preferences.
Even if you opt out of marketing messages, you may still receive booking confirmations and service-related emails.
Contests & Surveys
From time to time, we may conduct contests, surveys or promotions. Participation is voluntary and any personal information collected during these activities will only be used as specified at the time.
Secured Transactions
- We take every measure to protect your data during transactions:
- Payments are processed through secure, encrypted payment gateways.
- We implement SSL (Secure Socket Layer) technology to ensure safe transactions.
- Sensitive payment details are never stored on our systems.